LESSON03.160 minutes
Automate a repeated workflow
Map the current workflow
Observe the real path, including waiting, workarounds, exceptions, and invisible review.
Map what people actually do from trigger to completion. Include systems, handoffs, queues, rework, exception paths, and the records that prove a step happened.
Learning outcomes
What you should be able to show.
- 01Draw a current-state workflow
- 02Measure work and waiting separately
- 03Identify the real constraint before proposing AI
Studio practice
Make the lesson visible.
- 01
Follow one real case
Trace a recent case from trigger to completion and name every person, system, wait, and workaround.
- 02
Mark evidence
Record what proves each step happened and which information the next person needs.
- 03
Find the constraint
Identify whether the largest delay comes from missing input, decision authority, queue time, rework, or mechanical effort.
Evidence to keep
Your lesson record.
- Current-state map
- Work and wait times
- Named constraint
REFLECTWould faster drafting help if the next step is waiting three days for approval?